Returns & Exchanges
At Shopportuguese, we want you to enjoy the authentic flavors of Portugal; however, due to the perishable nature of food, returns are primarily accepted for damaged or incorrect items within 14 days of delivery.
Contact Support
Email our customer service team within 48 hours of receiving your order if there are any issues with your food products.
Provide Documentation
Include your order number and clear photographs of the damaged items or the incorrect products you received.
Await Authorization
Our team will review your request and provide a return authorization or process a direct refund for perishable goods that cannot be shipped back.
Receive Refund or Replacement
Once approved, we will either ship out a fresh replacement or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing