Frequently Asked Questions
Everything you need to know about our authentic Portuguese flavors.
How do you ensure the freshness of perishable items during shipping?
We use specialized thermal packaging and ice packs for all temperature-sensitive products like cheeses and cured meats to ensure they arrive in perfect condition.
Do you ship internationally?
Currently, we ship to all countries within the European Union and North America. Shipping costs and delivery times vary based on the destination.
What happens if my order arrives damaged?
If your items are damaged during transit, please contact our support team within 24 hours of delivery with photos of the package. We will arrange a replacement or a full refund immediately.
Are your products sourced directly from Portugal?
Yes, we work exclusively with local artisans and heritage brands across Portugal to bring you authentic, high-quality gourmet food and beverages.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and regional payment options like MB Way for our customers in Portugal.
Can I track my order once it has been shipped?
Absolutely. As soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery in real-time.